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  1. #21
    WOW im shocked Darren from Absolute Koi has tried to call this morning - missed his call message left , and he has emailed me
    Good Morning Mark
    Tried calling a couple of times this morning, if you can give me a call back with your card details we will do a full refund for the unit.
    Apologies for this not being sortied out sooner, this one slipped through the net.
    Apologies once again.
    Kind Regards
    Darren

    I was still asleep at the time will ring him up shortly and let you guys know








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  3. #22
    Quote Originally Posted by markini5 View Post
    WOW im shocked Darren from Absolute Koi has tried to call this morning - missed his call message left , and he has emailed me
    Good Morning Mark
    Tried calling a couple of times this morning, if you can give me a call back with your card details we will do a full refund for the unit.
    Apologies for this not being sortied out sooner, this one slipped through the net.
    Apologies once again.
    Kind Regards
    Darren

    I was still asleep at the time will ring him up shortly and let you guys know







    Absolute Koi  left me high and dry  econobead eb50 damaged bypass pipes his ears must have been burning

    Sent from my HTC U11 using Tapatalk

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  5. #23
    Extreme Koi Member Rank = Supreme Champion john1's Avatar
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    Quote Originally Posted by big h View Post
    Hi John,i wasnt defending him.Just a thought
    No mate not pointing a finger,I agree we all have to think of the possibilities on both sides to be fair.
    John

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  7. #24
    Extreme Koi Member Rank = Supreme Champion john1's Avatar
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    Quote Originally Posted by andikoi View Post
    ive ordered loads of stuff from what i call my local koi place,even though its 40 mile away lol,and some of that has come direct from wholesalers,but not arrived damaged,and if it did i know it would get sorted,derren is legally responsible for refund or replacement as it was purchased through him,thats what the distance selling rule is all about,he should think about the damage caused to his reputation,,,,,,andi oh by the way my local is KITSU KOI and theyre FANTASTIC lol
    I have looked at Kitsu site but not used them yet Andi.
    John

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  9. #25
    Extreme Koi Member Rank = Supreme Champion john1's Avatar
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    Quote Originally Posted by markini5 View Post
    WOW im shocked Darren from Absolute Koi has tried to call this morning - missed his call message left , and he has emailed me
    Good Morning Mark
    Tried calling a couple of times this morning, if you can give me a call back with your card details we will do a full refund for the unit.
    Apologies for this not being sortied out sooner, this one slipped through the net.
    Apologies once again.
    Kind Regards
    Darren

    I was still asleep at the time will ring him up shortly and let you guys know






    Sounds like someone tipped him off to me.!!!
    John

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  11. #26
    Senior Member Rank = Mature Champion Ajm's Avatar
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    Dose seem that way dosent it mate

    Sent from my SM-N950F using Tapatalk
    Johnathan

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  13. #27
    Quote Originally Posted by Ajm View Post
    Dose seem that way dosent it mate

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    And I thought I was the only Sherlock Holmes on here tut tut lol

    Sent from my HTC U11 using Tapatalk

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  15. #28
    Senior Member Rank = Mature Champion Ajm's Avatar
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    Quote Originally Posted by Stuffyrat View Post
    And I thought I was the only Sherlock Holmes on here tut tut lol

    Sent from my HTC U11 using Tapatalk
    No your place Watson haha

    Sent from my SM-N950F using Tapatalk
    Johnathan

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  17. #29
    Just got off the phone with Darren at absolute koi , he said sorry many times and accepted full responsibility for not acting sooner
    ive been given a full refund and a bit extra pipes cost 88 but given 100 refund for the experience
    to be fair to them they admitted they didnt check it before sending it me as it came in a sealed box from manufacturer like this and wasnt spotted at their end either .
    he was tipped off had loads of emails regarding my post lol
    well i thought while im on the phone id put a little business proposition his way with my drum filters I can manufacturer and have a exclusive deal with them , he said he would of most likely helped but as they are partners with Profi drums that make stainless drum their would be a potential conflict of interest , might be able to provide other products though

    so guys a huge negative post has turned in to a massive positive for me.
    had a long chat with Darren and I believe him to be genuinely sorry for what has happened.

    is it best if this whole post is taken down as I dont want this to have a negative impact on his business as the problem was resolved. possibly if admins could look at this please .

    thank you
    mark

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  19. #30
    It's a pity it took naming and shaming to get a result though.

    Sounds like a good result in the end though

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  21. #31
    I think the thread should stay as it shows both the good and the bad side of things.

    Negative reviews are only taken as negatives if the end result is negative as it's how you deal with them that makes the difference if that makes sense?

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  23. #32
    Senior Member Rank = Mature Champion RS2OOO's Avatar
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    Agree with you 100% Frim.

    Even on eBay, if someone has negative feedback its their response to that feedback which determines whether I'll buy.

    It's a shame that it took a post here to resolve, but the thread could be valuable to anyone in a similar situation, or equally those who post they've had a similar situation resolved quickly which may prove it was a genuine oversight.

  24. #33
    Quote Originally Posted by RS2OOO View Post
    Agree with you 100% Frim.

    Even on eBay, if someone has negative feedback its their response to that feedback which determines whether I'll buy.

    It's a shame that it took a post here to resolve, but the thread could be valuable to anyone in a similar situation, or equally those who post they've had a similar situation resolved quickly which may prove it was a genuine oversight.
    I agree you carnt just pretend everyone's experiences didn't happen just because he made a token gesture after the truth has emerged about a shoddy way of treating customers, the people who pay his bills, wages, ect it's easy to say it was one that slipped through the net when your aware there's possibly a large impact on your business, I'm glad he resolved your issue but I agree with rs it should stay no as a black mark not to deal with him, but as a review and a record of peoples interactions with this company , Just my opinion

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  26. #34
    Extreme Koi Member Rank = Supreme Champion john1's Avatar
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    Agree with all above,bit too late to be sorry as it took loads of tip offs to get a result.
    John

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  28. #35
    Extreme Koi Member Rank = Jussai bowsaw's Avatar
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    Quote Originally Posted by Frimley Koi keeper View Post
    I think the thread should stay as it shows both the good and the bad side of things.

    Negative reviews are only taken as negatives if the end result is negative as it's how you deal with them that makes the difference if that makes sense?

    if it stays maybe the resolution post should be copied into post one, as people are lazy and since its more than a single page of replies, there's a real chance they don't read it was resolved with the customer feeling happy with the outcome.
    the slow pond build thread

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  30. #36
    Senior Member Rank = Mature Champion Ajm's Avatar
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    Aye I would agree bowsaw then people can make there own mind up with pro and con

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    Johnathan

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  32. #37
    Senior Member Rank = Mature Champion RS2OOO's Avatar
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    I disagree lol.

    Need to read whole thread to get the full context.

    Anyone too lazy to read beyond first post simply isn't interested enough for the outcome to matter.

    Sent from my Pixel 2 using Tapatalk

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  34. #38
    Quote Originally Posted by RS2OOO View Post
    I disagree lol.

    Need to read whole thread to get the full context.

    Anyone too lazy to read beyond first post simply isn't interested enough for the outcome to matter.

    Sent from my Pixel 2 using Tapatalk
    Exactly bud why sugar coat it? Was poor service any way you look at it, the refund won't come out of his pocket , he will bill the supplier and probably get something in return

    Sent from my HTC U11 using Tapatalk

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  36. #39
    Extreme Koi Member Rank = Supreme Champion john1's Avatar
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    Quote Originally Posted by RS2OOO View Post
    I disagree lol.

    Need to read whole thread to get the full context.

    Anyone too lazy to read beyond first post simply isn't interested enough for the outcome to matter.

    Sent from my Pixel 2 using Tapatalk
    Agree with Rs and Steve above,you need to read the whole story.

    At the end of the day, why didn't they reply to Markini ?

    Ok being all nice when it's too late and now regretting it.
    John

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