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  1. #1
    Senior Member Rank = Yonsai JimJones's Avatar
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    Are Draco in business at the moment- controller unit fault

    Hello everyone

    Last night my Draco controller has developed a fault and wont switch on , when you turn on the the power to it the RCD instantly goes.

    Everything was fine and running smoothly so I dont know what has happened.

    I'd like to send it back as I am under guarantee but all I have is their voicemail and I need to get this fixed as I am now back to brushes in the vortex.

    JIm



  2. #2
    They are open as I received my solum 16 last week.. i had a 4 week wait from ordering my unit tho. Id contact the dealer u bought it from!? Are Draco in business at the moment- controller unit fault

    Sent from my SM-G988B using Tapatalk

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  4. #3
    Senior Member Rank = Yonsai JimJones's Avatar
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    Quote Originally Posted by Ashy View Post
    They are open as I received my solum 16 last week.. i had a 4 week wait from ordering my unit tho. Id contact the dealer u bought it from!? Are Draco in business at the moment- controller unit fault

    Sent from my SM-G988B using Tapatalk

    Cant get through to the dealer either !

    really need to get this fixed ASAP

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  6. #4
    Senior Member Rank = Hassai Gazkoi's Avatar
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    I dont deal with Draco due to their distribution strategy (which is a shame for me TBH), however they are definitely operating and their main Director (Tony) is a really helpful guy.

    Persevere with the Retailer mate as they should be your first port of call.

    Cheers

    Gaz
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Eco’s, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

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  8. #5
    Senior Member Rank = Nanasai Rapleyr's Avatar
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    Try and get hold of the dealer as they are your point of contact. Had mine a few weeks and both dealer and tony have been really helpful


    Sent from my iPhone using Tapatalk

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  10. #6
    Quote Originally Posted by Gazkoi View Post
    distribution strategy

  11. #7
    Senior Member Rank = Supreme Champion freddyboy's Avatar
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    Quote Originally Posted by JimJones View Post
    Hello everyone

    Last night my Draco controller has developed a fault and wont switch on , when you turn on the the power to it the RCD instantly goes.

    Everything was fine and running smoothly so I dont know what has happened.

    I'd like to send it back as I am under guarantee but all I have is their voicemail and I need to get this fixed as I am now back to brushes in the vortex.

    JIm
    Hi jim this is how I always deal with them.
    And its usually tony comes back to me lol
    Get in Touch with Us
    Fred

    Sent from my SM-G960F using Tapatalk

  12. #8
    Senior Member Rank = Yonsai JimJones's Avatar
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    Quote Originally Posted by freddyboy View Post
    Hi jim this is how I always deal with them.
    And its usually tony comes back to me lol
    Get in Touch with Us
    Fred

    Sent from my SM-G960F using Tapatalk

    Spoke to Tony last friday my drum was repaired and sent back to me within a week!

    brilliant customer service

    so yes Fred agreed there mate

    Can get those brushes out of that vortex now ASAP ! ha ha ha

    Jim

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  14. #9
    Quote Originally Posted by JimJones View Post
    Spoke to Tony last friday my drum was repaired and sent back to me within a week!

    brilliant customer service

    so yes Fred agreed there mate

    Can get those brushes out of that vortex now ASAP ! ha ha ha

    Jim
    I struggle with this being acceptable. A drum is a crucial life saving bit of kit in your pond. How can you possibly do without it for a week? ie if my drum went wrong I don’t have anything laying around to replace it - seriously who actually does?
    Last edited by DiabloDave; 01-07-2020 at 12:59 PM.

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  16. #10
    Senior Member Rank = Yonsai JimJones's Avatar
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    This is why I kept my brushes for moments like this.


    just stored them in a airtight bag under the multibay

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  18. #11
    Senior Member Rank = Grand Champion RS2OOO's Avatar
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    Did you have to pay the return postage and packaging for the drum, or did they cover it?

    Gotta be honest, I somewhat agree with Diablo Dave, and I'm in the same predicament.

    In fact I've been offered good money for the Eazy section of the Nexus, but kept hold of it just in case.

    I think that is the major advantage of a drop-in drum compared to a standalone. Easier to revert to other filtration means if needed.

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  20. #12
    Senior Member Rank = Hassai Sim's Avatar
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    I think this is the biggest worry of running a drum.
    i guess if, or really when as it will eventually I will reduce the pump right down and bypass the screen.

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  22. #13
    Extreme Koi Member Rank = Supreme Champion john1's Avatar
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    That's what I had to do a couple of weeks ago when my water level sensor failed on my Draco.

    Heard a strange noise from the drum and on lifting the lid saw the clean side right down,thought what's going on here,touched the level switch and it dropped a fraction and the drum started to clean.

    Cleaned all round the switch and waited for the next flush,same thing again, rang Tony and went and got one as he is only up the road from me.
    He said he has never had one go before but he charged me as I had it 2.5 yrs, £35

    You can buy them on Ebay for £5 but these come fixed in the sliding pipe work so couldn't be bothered messing.
    Going to buy another and fix it in the old pipe work and have a spare,if these fail you are running dry !!!
    John

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  24. #14
    Senior Member Rank = Supreme Champion freddyboy's Avatar
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    i am the same as RS kept the easy section in case it all went tits up on the draco. just bought a new one. keeping the old one as a spare. so if the new one goes down
    i can send one in for a repair job.
    when i get round to it i will be sending my old one in for an upgrade. and MOT job. as tony does this on the draco s. got to be cheaper then buying a new one.
    fred

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  26. #15
    Quote Originally Posted by john1 View Post
    That's what I had to do a couple of weeks ago when my water level sensor failed on my Draco.

    Heard a strange noise from the drum and on lifting the lid saw the clean side right down,thought what's going on here,touched the level switch and it dropped a fraction and the drum started to clean.

    Cleaned all round the switch and waited for the next flush,same thing again, rang Tony and went and got one as he is only up the road from me.
    He said he has never had one go before but he charged me as I had it 2.5 yrs, £35

    You can buy them on Ebay for £5 but these come fixed in the sliding pipe work so couldn't be bothered messing.
    Going to buy another and fix it in the old pipe work and have a spare,if these fail you are running dry !!!

    Mine was doing the same, not dropping to initiate a clean and have done exactly the same, replaced mine three months ago, got one from Tony, fitted it, sourced another float switch from the bay for £3.75 and took the old one apart and fitted the replacement float switch so now have a ready made replacement to drop in.

    Quote Originally Posted by DiabloDave View Post
    I struggle with this being acceptable. A drum is a crucial love saving bit of kit in your pond. How can you possibly do without it for a week? ie if my drum went wrong I don’t have anything laying around to replace it - seriously who actually does?
    Things go wrong it was down for a week, I know of owners with another make of drum that was down for three weeks waiting for a pressure pump, another waited a month for a circuit board, non in the country so a week is nothing, I can live with it, it’s in a Nexus, just remove the Draco and drop the Eazy back in again. fifteen minutes and the filters running again.

    On another thread I’ve noticed that a Filtreau Drum was down for nine days with a gear failure.

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  28. #16
    Extreme Koi Member Rank = Kyusai Scamp's Avatar
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    Quote Originally Posted by freddyboy View Post
    i am the same as RS kept the easy section in case it all went tits up on the draco. just bought a new one. keeping the old one as a spare. so if the new one goes down
    i can send one in for a repair job.
    when i get round to it i will be sending my old one in for an upgrade. and MOT job. as tony does this on the draco s. got to be cheaper then buying a new one.
    fred
    yep me too kept my eazy centre, 10 mins to drop back in should drum fail..

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  30. #17
    Extreme Koi Member Rank = Adult Champion bowsaw's Avatar
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    its one of the reasons why I don't like the idea of a Combi unit, all eggs are in that one basket
    the slow pond build thread

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  32. #18
    Senior Member Rank = Yonsai JimJones's Avatar
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    Struggle to be acceptable? I got a repair and the unit back in 6 days would've been quicker I imagine if it wasn't over a weekend. I think that is very good customer service. Bear in mind this is during Covid delays etc .

    Filter wool and brushes kept things going ok

    Jim

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  34. #19
    Senior Member Rank = Yonsai JimJones's Avatar
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    Quote Originally Posted by RS2OOO View Post
    Did you have to pay the return postage and packaging for the drum, or did they cover it?

    Gotta be honest, I somewhat agree with Diablo Dave, and I'm in the same predicament.

    In fact I've been offered good money for the Eazy section of the Nexus, but kept hold of it just in case.



    I think that is the major advantage of a drop-in drum compared to a standalone. Easier to revert to other filtration means if needed.




    I paid 24 hour first class overnight insured up to 500 quid for 18 pounds. Draco sent it back for free.
    Cant beat that.

    Jim

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  36. #20
    Senior Member Rank = Yonsai JimJones's Avatar
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    Quote Originally Posted by Sim View Post
    I think this is the biggest worry of running a drum.
    i guess if, or really when as it will eventually I will reduce the pump right down and bypass the screen.

    If your drum is stand alone perhaps but a second hand sieve on standby just in case? Thats what I do .

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