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  1. #1
    Senior Member Rank = Jussai smartin's Avatar
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    Huge thanks to Gazkoi, now that's customer service !

    Praise where praise deserved, been waiting a few weeks for the courier to get its act together in order for Gary to send my fish that i purchased with him, today was finally the day of delivery, last night Gary phoned rather upset as you can imagine as the courier had collected 6 boxes of fish yesterday from him for delivery today including mine and then was informed last night by the courier that they were now unable to deliver the fish !! so Gary travelled to the couriers last night to collect his 6 boxes and then got up at 3am this morning and drove down south to personally deliver his fish including mine which i think is outstanding customer service and just shows his commitment, sure you will all agree he is a top guy and the forum has benefitted greatly with his knowledge and genuine helpfulness......appreciate it works both ways but big thanks to you Gary it was a pleasure to meet you today and look forward to further transactions, all the best Steve.


    2200 gallons, infinity window, BD
    Evolve 4000 combi amalgam UV
    10k,20k AF pumps
    Skimmer trickle.

  2. #2
    Top work Huge thanks to Gazkoi, now that's customer service !


    Sent from my iPhone using Tapatalk

  3. Thanks Stuffyrat, Gazkoi Thanked / Liked this Post
  4. #3
    Quote Originally Posted by bigcarpchaser View Post
    Top work Huge thanks to Gazkoi, now that's customer service !


    Sent from my iPhone using Tapatalk
    I second that, top fella

    Sent from my VOG-L29 using Tapatalk

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  6. #4
    Good to hear of that sort of commitment

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  8. #5
    Senior Member Rank = Yonsai bicolormoth's Avatar
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    pictures !

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  10. #6
    Senior Member Rank = Gosai Goonerharwood's Avatar
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    Top Man Gary and agree PICTURES!!!!

    Colin

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  12. #7
    Senior Member Rank = Jussai smartin's Avatar
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    Pictures to follow, fish at bottom of pond so no pictures as yet, Doitsu Gin matsuba and Kujaku purchased, Tosai around 15 / 16cm, Will picture soon, sorry sadly no Chagoi as it marked itself in a few places when delivered to Gary....
    2200 gallons, infinity window, BD
    Evolve 4000 combi amalgam UV
    10k,20k AF pumps
    Skimmer trickle.

  13. Thanks Mikeh83, anne, Gazkoi Thanked / Liked this Post
  14. #8
    Senior Member Rank = Nanasai Mikeh83's Avatar
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    Personal delivery Huge thanks to Gazkoi, now that's customer service ! wow thatís great! Top man gaz!

    [mention]Gazkoi [/mention] will you come round to Oxford tomorrow and feed my fish.. fancy a lay in Huge thanks to Gazkoi, now that's customer service !


    Sent from my iPhone using Tapatalk

  15. Thanks Stuffyrat, bicolormoth, anne, Gazkoi Thanked / Liked this Post
  16. #9
    Senior Member Rank = Hassai Gazkoi's Avatar
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    Hi Steve,

    Thank you for your kind post which is genuinely appreciated.

    After a 525 mile round trip, 4 drop offs and 13 hours later I am finally home.

    It was great to meet you too and I am delighted you are pleased with the Koi.

    It is a shame about the Chagoi, however I always look to put the customer before the sale and I genuinely believe this was the best outcome in the circumstances. When I next have one in that meets your requirements I will give you a shout and see whether you are still on the lookout.

    I hope to see you again in the future and look forward to assisting you again in the future.

    Cheers

    Gaz


    Quote Originally Posted by smartin View Post
    Praise where praise deserved, been waiting a few weeks for the courier to get its act together in order for Gary to send my fish that i purchased with him, today was finally the day of delivery, last night Gary phoned rather upset as you can imagine as the courier had collected 6 boxes of fish yesterday from him for delivery today including mine and then was informed last night by the courier that they were now unable to deliver the fish !! so Gary travelled to the couriers last night to collect his 6 boxes and then got up at 3am this morning and drove down south to personally deliver his fish including mine which i think is outstanding customer service and just shows his commitment, sure you will all agree he is a top guy and the forum has benefitted greatly with his knowledge and genuine helpfulness......appreciate it works both ways but big thanks to you Gary it was a pleasure to meet you today and look forward to further transactions, all the best Steve.
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Ecoís, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

  17. Thanks Scamp, smartin Thanked / Liked this Post
  18. #10
    Senior Member Rank = Hassai Gazkoi's Avatar
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    Thanks BCC

    Cheers

    Gaz

    Quote Originally Posted by bigcarpchaser View Post
    Top work Huge thanks to Gazkoi, now that's customer service !


    Sent from my iPhone using Tapatalk
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Ecoís, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

  19. #11
    Senior Member Rank = Hassai Gazkoi's Avatar
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    Thanks Stuffyrat

    Cheers

    Gaz

    Quote Originally Posted by Stuffyrat View Post
    I second that, top fella

    Sent from my VOG-L29 using Tapatalk
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Ecoís, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

  20. #12
    Senior Member Rank = Hassai Gazkoi's Avatar
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    Thanks g mac

    Cheers

    Gaz

    Quote Originally Posted by g mac View Post
    Good to hear of that sort of commitment
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Ecoís, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

  21. #13
    Senior Member Rank = Hassai Gazkoi's Avatar
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    Thanks Colin

    Cheers

    Gaz

    Quote Originally Posted by Goonerharwood View Post
    Top Man Gary and agree PICTURES!!!!

    Colin
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Ecoís, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

  22. #14
    Quote Originally Posted by Gazkoi View Post
    Thanks BCC

    Cheers

    Gaz

    Feel free to start a DIS-appreciation thread for the courier that let you down, Gaz!

  23. Thanks Gazkoi, anne Thanked / Liked this Post
  24. #15
    Senior Member Rank = Hassai Gazkoi's Avatar
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    Lol Mike

    Cheers

    Gaz

    Quote Originally Posted by Mikeh83 View Post
    Personal delivery Huge thanks to Gazkoi, now that's customer service ! wow that’s great! Top man gaz!

    [mention]Gazkoi [/mention] will you come round to Oxford tomorrow and feed my fish.. fancy a lay in Huge thanks to Gazkoi, now that's customer service !


    Sent from my iPhone using Tapatalk
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Ecoís, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

  25. #16
    Quote Originally Posted by Mikeh83 View Post
    Personal delivery Huge thanks to Gazkoi, now that's customer service ! wow that’s great! Top man gaz!

    [mention]Gazkoi [/mention] will you come round to Oxford tomorrow and feed my fish.. fancy a lay in Huge thanks to Gazkoi, now that's customer service !
    Let me know if I'm putting words into your mouth, Mike, as I don't want to speak out of turn, but I was thinking - if Gaz is going to pop round to feed your fish, then I really think it'd be better customer service for him to let himself in, after he's fed the fish, so he can cook you a fry-up, after your sleep-in!


    No need to thank me for the idea, Gaz. I'm only too happy to volunteer your services!



    On a serious note - I concur with the earlier comments that your personal delivery, over such a long distance, is excellent customer service. Nice one

  26. Thanks Gazkoi, Mikeh83, smartin, anne Thanked / Liked this Post
  27. #17
    Senior Member Rank = Hassai Gazkoi's Avatar
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    Thats brilliant - proper made me laugh

    Cheers

    Gaz

    Quote Originally Posted by MustBeSomethingInTheWater View Post
    Let me know if I'm putting words into your mouth, Mike, as I don't want to speak out of turn, but I was thinking - if Gaz is going to pop round to feed your fish, then I really think it'd be better customer service for him to let himself in, after he's fed the fish, so he can cook you a fry-up, after your sleep-in!


    No need to thank me for the idea, Gaz. I'm only too happy to volunteer your services!



    On a serious note - I concur with the earlier comments that your personal delivery, over such a long distance, is excellent customer service. Nice one
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Ecoís, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

  28. Thanks Mikeh83, smartin Thanked / Liked this Post
  29. #18
    Senior Member Rank = Nanasai Mikeh83's Avatar
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    Quote Originally Posted by MustBeSomethingInTheWater View Post
    Let me know if I'm putting words into your mouth, Mike, as I don't want to speak out of turn, but I was thinking - if Gaz is going to pop round to feed your fish, then I really think it'd be better customer service for him to let himself in, after he's fed the fish, so he can cook you a fry-up, after your sleep-in!
    Sounds good to me Huge thanks to Gazkoi, now that's customer service !


    Sent from my iPhone using Tapatalk

  30. Thanks smartin, Gazkoi Thanked / Liked this Post
  31. #19
    Senior Member Rank = Hassai Gazkoi's Avatar
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    Just so i’m clear Mike, am I supplying the food too mate?

    Cheers

    Gaz

    Quote Originally Posted by Mikeh83 View Post
    Sounds good to me Huge thanks to Gazkoi, now that's customer service !


    Sent from my iPhone using Tapatalk
    4,100 gallon pond, infinity window, duratec heater, aerated BD, 3 bakki showers full of BHM, amalgam UV, 3 Blue Ecoís, construction skimmer, trickle in/out, Oase Profi Drum and some very spoilt koi.

    3 separate grow on vats, one 1,600 gallon QT and a customer first business

    www.aurorakoi.co.uk

    www.facebook.com/aurorakoiuk

  32. Thanks smartin Thanked / Liked this Post
  33. #20
    Senior Member Rank = Sansai Marckoi's Avatar
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    Top man is Gaz super helpful and supplies quality products and Koi

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